Shipping & Returns
How much is shipping?
All items in our website are shipped free in the continental U.S. Only. Contact us about shipping internationally, to non-contiguous U.S. territories, or APO.
How Do You Ship Packages?
UPS or FedEx Ground
Items usually ships in 3-4 (may vary around holidays) business days upon receipt of payment. Please allow 2-4 business days for item to arrive once it ships via common carriers or through the U.S. Post Office. Please be patient while we process your order, as you will receive shipping and tracking information via Email once the order ships. If you are not present for receiving this package, the item may be left on your doorstep unless otherwise specified.
Do You Ship To APO / FPO Addresses?
We will ship some items to APO / FPO addresses, provided they are not too large to ship via the U.S. Post Office. Please contact us to inquire about shipping to APO /FPO addresses.
What Is Our Cancellation Policy?
If you cancel your order before it is shipped, there is no charge for the cancellation. However, If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund
When does my credit card get charged?
Your credit card will be charged 24-48 hours after you place your order. uBuyFurniture.com has a strict pre-pay policy to protect ourselves from fraudulent transactions.
What is our Return Policy?
Generally, our return policy is that you are responsible for round trip freight charges if the furniture has already been shipped/delivered. A 15% re-stocking fee is also deducted from your refund. We will not accept returns for assembled merchandise. All returns must be in their original packaging. Items will not be authorized for return after 14 days from the delivery date. A refund will be issued as soon as the item is received in our warehouse and verified.
What if My Shipment Arrives Damaged?
All of our products are guaranteed new in original condition upon arrival. We will provide replacements for defective or damaged parts in most cases if reported within 7 days of receiving your item. If you are missing parts in your order, please let us know within the 7 days of the delivery date, and we will provide replacement parts free of charge. Although every effort is made to ship your items as safely as possible, items do occasionally get damaged during shipping. We will be more than happy to offer assistance in the event of damages and any other issues related to your order. If your item arrives in a visibly damaged state, Please report damaged items via email. Damages and other issues must be documented by email, because a written record is required. In addition, photo proof may be required. In the event that concealed damage is discovered, please contact us via email. Once the information is received, we will asses the situation and determine the correct course of action to resolve the issue. We may be able to just replace the part(s) for you or provide a partial refund. If we determine a full replacement is required, the item will be replaced free of charge.
All Products are covered under a limited 1-year manufacturer's warranty. Additional warranty information is usually included in the package. If you have any additional questions or concerns regarding product warranty, please contact us via phone, email, or live chat.