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custserv@ubuyfurniture.com



* How much is shipping?

All items in our website are shipped free in the continental U.S. Only. Contact us about shipping internationally, to non-contiguous U.S. territories, or APO.


* How Do You Ship Packages?

UPS or Fedex Ground

Items usually ships in 2-3 business days upon receipt of payment. Please allow 2-4 business days for item to arrive once it ships via Common Carriers or through the U.S. Post Office. Please be patient while we process your order, as you will receive shipping and tracking information via Email once the order ships. If you are not present for receiving this package, the item may be left on your doorstep unless otherwise specified.


* Do You Ship To APO / FPO Addresses?

We will ship some items to APO / FPO addresses, provided they are not too large to ship via the U.S. Post Office. Please contact us to inquire about shipping to APO /FPO addresses.


* What Is Our Cancellation Policy?

If you cancel your order before it is shipped, there is no charge for the cancellation. However, If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund


* When does my credit card get charged?

Your credit card will be charged 24-48 hours after you place your order. uBuyFurniture has a strict pre-pay policy to protect ourselves from fraudulent transactions.


* What if My Shipment Arrives Damaged?

All of our products are guaranteed new in original condition upon arrival. Although every effort is made to ship your items as safely as possible, items do occasionally get damaged during shipping. If your item arrives in a visibly damaged state, Please report damaged items via email at custserv@ubuyfurniture.com. Damages and other issues must be documented via email because a written record is required. We will respond within 24 hours and ask for the details and proof(pictures) of damages. Once we receive proof, we will determine if we can resolve the issue by replacing a damaged/defective part. If we determine we cannot resolve the issue by sending a replacement for a damaged/defective part, we will send a prepaid return shipping label, if we require that the item be returned for a full replacement or a refund. The buyer will not have to pay for shipping charges.


*What is our Return Policy?

uBuyfurniture will gladly refund your original purchase price, less all shipping costs, provided you make arrangements to have your merchandise returned to us within 14 days of confirmed delivery date. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. All returns for any reason are subject to a 15% restocking fee. You must first contact uBuyfurniture to obtain an RMA number so we may authorize the return. You are responsible for making all arrangements associated with the return of your merchandise and items must be received back at our warehouse in their original, undamaged condition. Any damages that may occur to your items during return shipping will be deducted from your refund, so please be sure to repackage your items securely. Please do not forget to first obtain an RMA number prior to shipping your item back to uBuyfurniture.


* Warranty Information

All Products are covered under a limited 1-year manufacturer's warranty. Additional warranty information is usually included in the package. If you have any additional questions or concerns regarding product warranty, please contact us via phone, email, or live chat.


* Privacy Policy

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate.

If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Disclosure to Third Parties: We will not disclose any personal information to any third party source at any time. All personal information is kept secure and never shared or sold to any third party.

Acquisition of Information: We do not acquire any more information about consumers than is required by law or otherwise necessary to provide a high level of customer service.

Our Employees and Privacy: We train all our employees about the importance of privacy and give access to information about consumers only to those employees who require it to perform their jobs.

Security Measures: We make access to privacy sensitive information subject to rigorous procedural controls, consistent with legal requirements and the demands of customer service. We use the highest levels of encryption available for all credit card transactions.

Transaction Server: We use external transaction and processing servers to ensure maximum credit card and personal information security.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.